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We try to reply to all inquiries within 24 business hours.

PLEASE NOTE OUR REGULAR CUSTOMER SERVICE BUSINESS HOURS ARE 10AM EST - 4PM EST.



In the meantime... Here are some helpful FAQs

Are Evil Queen products vegan?

Yes. We do not test on animals nor work with companies who test on animals. We love animals too much for that, don’t worry.

How long before my order ships?

Your order will be shipped within 1-3 business days. Please allow for extra time during holiday seasons and sales.

Can I rush my order?

Yes! Please select "express shipping" at checkout. Your order will ship the same or next business day and will reach you in 1-3 days.

Will I get tracking information?

Yes, of course! Your tracking will be emailed to you as your order ships.

 

Do you offer custom candles?

Evil Queen only offers custom candle orders for quantities of 50+ candles. Please email us at help@shopevilqueen.com for any questions regarding custom candle orders.

Do you offer international shipping?

Yes, shipping to Canada is an option on the site. If you live elsewhere, please email help@shopevilqueen.com with your postal code and candles you are interested in so we can calculate shipping costs. Please note any extra duties or fees that incur are the responsibility of the receiver.

Do you wholesale your products?

Yes, Evil Queen candles are available for wholesale! To become a stockist you must apply for a wholesale account. To apply for wholesale you can visit our wholesale site. Complete the form under "Apply for Wholesale" thoroughly, and we'll get back to you.