FAQs

Find answers to your frequently asked questions below! If you can't find your answer here, email us at help@shopevilqueen.com for further assistance :)

candle

candles

We’ve found that the best burn time for our candles is in 3-4 hour increments. Be sure to trim your wick to 1/4” before each lighting and always keep your candle on a heat resistant surface. Make sure that the melt pool reaches the edges of the candle before extinguishing - otherwise your candle will not burn evenly the next time you light it. Make sure to keep the candle away from children, pets, and any drafts. And be careful when you touch the candles while they’re lit - they get hot!

Evil Queen candles last for 50-65 hours when burned in 3-4 hour increments. If you keep your wick trimmed and don’t leave your candle on for 12+ hours a day (I’m looking at you, cozy candle lovers) it can last closer to 65 hours.

Evil Queen candles use the maximum fragrance allowed in soy wax. We find that the 12 oz candle can fill a room up to 400-500 square feet, but is best used in a room such as a kitchen, bedroom, or dining room (somewhere not as open). We also offer a ‘fragrance scale’ on each of our candles, ranking them from 1 to 3 (three being the strongest). Most of our products are in the 2 to 3 range. If you are looking for our strongest candles, make sure you are selecting the most fragrant ones.

Yes. We do not test on animals nor work with companies who test on animals. We love animals too much for that, don’t worry.

If you see what appears to be a "gap" between the wax and the glass, or white speckling on the edge of the candle, you're seeing what we call "spotting" or "frosting". These are both totally normal characteristics of soy wax, and frosting is in fact a good indicator that the wax is actually 100% soy wax (not some yucky blend of soy + paraffin wax). Frosting and spotting occur when candles are exposed to extreme temperature changes during shipment, and is generally only visible on candles with darker wax. We will never send out a candle with major frosting or spotting, but we have no control over what occurs in transit. No need to worry, frosting and spotting will in no way affect how your candles burn! Because we can't control Mother Nature, we are unable to replace candles that have frosted in transit. Think of it as a unique characteristic of being handmade with 100% soy wax!

Basically, soy wax is the best. Why? Here's a few reasons:

• Soy wax is derived from a vegetable (soy beans). Most household candles are made with Paraffin wax, which is derived from petroleum (a refined gasoline product. EW!)

• Soy wax is a natural, renewable resource. And, our soy is grown in the United States (in Iowa!)

• Soy wax is biodegradable and cleans up with soap and warm water. No more stains on your floors if you have a candle accident!

Soy wax has a lower melting point than paraffin wax so your candles will burn for a longer period of time.

• Soy wax burns with zero petro soot, creating soot free candles. Plus, you aren't burning petroleum fumes in your home. So, be proud of that!

general

Evil Queen only allows one discount/promo code per order–so if you're trying to apply more than one, that would be why! (For example, you can't use both a free shipping code and a 10% discount on one order.) Most of our discount codes can only be used once per customer, so if you've already used a specific promo code, that may be why it isn't working. We may on occasion offer candle bundles, books, or other products. Discounts are only valid on individual candles, so they cannot be used on purchases of bundles, etc. Discounts/promo codes are also not valid on our monthly subscription boxes.

Evil Queen only offers custom candle orders for quantities of 100+ candles. You can learn more about custom candles here. Please email us at help@shopevilqueen.com for any questions regarding custom candle orders.

Yes, Evil Queen candles are available for wholesale! To become a stockist you must apply for a wholesale account. To apply for wholesale you can visit our wholesale site. Complete the form under "Apply for Wholesale" thoroughly, and we'll get back to you.

We occasionally bring back old candles as part of our ‘retro release’ program. If you ever have suggestions on what old candles to bring back, you can send us an email at help@shopevilqueen.com. Due to Covid related delays and company shortages, many old fragrances are no longer available and can never make a return (trust me, we’re sad too).

We are currently not hiring, but we will post about it on the website and on social media the next time we are! :) Thank you for your interest in our company.

shipping

We ship orders through USPS, UPS, and Fedex, depending on your location and which option is most economical. We also offer Express Shipping, which is USPS Priority Mail and will arrive in 1-3 days. Standard shipping orders will arrive within 1-6 business days, depending on your location.

You can find your order in the “Order History” section of your account. You will also be emailed once your order has shipped, so you can access your tracking information and other pertinent info.

Once your order has been placed, we are unfortunately not able to add items or change your order in any way. We will always do our best to change addresses or cancel orders completely if you reach out to us in a timely manner, but it cannot be guaranteed that we will be able to get to it in time before shipment.

At this time, we do not offer returns. We know it can be difficult to purchase a candle without smelling it first, but consider gifting the candle to a loved one if it doesn’t work out for you! We also suggest trying to smell some of our candles in stores before purchasing.

Your order will be shipped within 1-3 business days. Please allow for extra time during holiday seasons.

Yes! Please select "express shipping" at checkout. Your order will ship the same or next business day and will reach you in 1-3 days.

Yes, of course! Your tracking will be emailed to you as your order ships.

Yes, shipping to Canada is an option on the site. If you live elsewhere, please email help@shopevilqueen.com with your postal code and candles you are interested in so we can calculate shipping costs. Please note any extra duties or fees that incur are the responsibility of the receiver.

Yes, however, we can only ship orders of up to 9 candles to PO boxes. If you order more than 9 candles and have a PO box listed as the shipping address, your order is subject to cancellation.

Oftentimes, when you receive notification that your package has been delivered, but you don't have it, your package was mistakenly marked as "delivered" by the postal carrier. In this instance your package may arrive three to five business days after the package was marked delivered. If you do not receive your package five business days after being marked delivered, please email us at help@shopevilqueen.com and we'll get the issue resolved!

It is also possible that your address was entered incorrectly on your order, or it was sent to an old address if you did not update your shipping information properly. If for any reason your package is returned to us due to an address error, you will be responsible for the cost to reship the package. The cost to reship a package is $8.50 and you will be sent an invoice via email. If you choose to receive a refund rather than have your order resent, you will be refunded for the cost of the candles only. We cannot refund shipping cost on returned packages.

If your shipping information on file is incorrect and your package is not returned to us for any reason, you will be responsible for paying the full cost of a replacement candle, plus an additional $8.50 to cover the cost of shipping, should you want a replacement sent. We cannot offer any refunds on orders with address errors which were not returned to us.

rewards

To view your account balance, simply login on our website, then click the black "Rewards" button with a crown on the lower left hand corner of the screen to open the rewards launcher. (On mobile, the button will appear as a crown icon.) At the top of the rewards launcher you will see your Sass Stars balance.

Once you have clicked the rewards launcher you can click the link that says "All rewards" to see how many Sass Stars you'll need for each rewards earning.

In the rewards launcher there is a section called “Refer your friends”. To get credit for a referral, you must copy and paste your personal referral link from this section. Anyone who uses the discount link must sign up for a new Evil Queen account for the referral to count (existing customers cannot get the new referral discount).

You must have an Evil Queen customer account to collect Sass Stars and earn rewards. If you have an account and didn’t get Sass Stars for your purchase, it’s likely that you forgot to sign in before placing your order. Email us at help@shopevilqueen.com with your order number and let us know you forgot to sign in when placing your order. We are only able to retroactively add points for orders placed in the last 30 days.

I DIDN’T SIGN UP FOR REWARDS UNTIL AFTER I PLACED MY FIRST ORDER. CAN I GET POINTS FOR THE PURCHASE I ALREADY MADE? There is no way to automatically redeem these points. However, if you send an email to help@shopevilqueen.com with your order number we can manually apply the Sass Stars to your account. Please note: request must be made within 30 days of purchase date. We cannot award any Sass Stars for orders more than 30 days old.

There is no way to automatically redeem these points. However, if you send an email to help@shopevilqueen.com with your order number we can manually apply the Sass Stars to your account. Please note: request must be made within 30 days of purchase date. We cannot award any Sass Stars for orders more than 30 days old.

subscription

Each month you'll receive a brand new limited edition Evil Queen candle you won't find anywhere else. (How cool is that?) Our subscription is available in three packages:

• Single month packages (month-to-month): you will be charged each month on your billing date for the next month's subscription box.

• Three (3) month packages: you will be charged every three months for the next three subscription boxes (and get some extra savings for pre-paying!)

• Six (6) month packages: you will be charged every six months for the next six subscription boxes (and get even MORE savings for pre-paying!)

Nope! Your payment will automatically be processed and your subscription box will automatically be sent out to you! Once you've signed up, you are good to go.

7 Single month packages are $28/month. You will be charged $28 on the date of your first subscription purchase every month.

• Three (3) month packages are $27/month. You will be charged $81 every three months on the date of your first subscription purchase.

• Six (6) month packages are $26/month. You will be charged $156 every six months on the date of your first subscription purchase.

Please note: residents in states where we hold sales nexus will be charged state sales tax.

Our subscription box candles are always our standard 12 ounce jar (single wick) size. Net weight of the wax is 9.5 oz.

Nope, sorry! Discount codes are not valid on our subscription boxes because they are already at a discounted value.

To start receiving monthly subscription boxes, simply purchase our Monthly Subscription Box via the 'Subscription' tab on our main menu.

Once you've clicked on the Subscription box page, simply click on the three month or six month selection at the top of the page.

If you sign up for our single month box plan, you can skip or cancel your subscription at any time. Simply login to your account and skip whichever upcoming month you want. If you are on a 3 or 6 month plan, you cannot skip months. However, in case of an allergy or aversion to a scent, you can email us at help@shopevilqueen.comand we can send you another candle from our current collection in place of that month's sub box.

Oftentimes, when you receive notification that your package has been delivered, but you don't have it, your package was mistakenly marked as "delivered" by USPS. In this instance your package may arrive three to five business days after the package was marked delivered. If you do not receive your package five business days after being marked delivered, please email us at help@shopevilqueen.com and we'll get the issue resolved!

It is also possible that your address was entered incorrectly on your order, or it was sent to an old address if you did not update your shipping information properly. If for any reason your package is returned to us due to an address error, you will be responsible for the cost to reship the package. The cost to reship a package is $8.50 and you will be sent an invoice via email.

If your shipping information on file is incorrect and your package is not returned to us for any reason, you will be responsible for paying the full cost of a replacement candle, plus an additional $8.50 to cover the cost of shipping, should you want a replacement sent.

Your billing date will be the day you purchase the box, and you will always be charged on that date moving forward. You have the opportunity to change your billing date in your account. The frequency of your charge will depend on the type of package.

For example, if you purchased your first subscription box on the 20th of a month and you have a Single Month package, you will be charged every month on the 20th until cancellation. If you have a three month package, you will be charged every three months on the 20th of the month until cancellation. If you have a six month package, you will be charged every six months on the 20th of the month until cancellation.

You will continue to receive monthly subscription boxes until you cancel your subscription (which we hope is never :))

The scent is available for the duration of each month. So, February's scent will be available from January 1st to January 31st, March's scent will be available from February 1st to February 28th, and so on. So be sure to order before the last day of the month if you want the scent for the following month.

Subscription box orders begin shipping the first day of the month. So, January's subscription boxes will start shipping on or before January 7th, February's on or before February 7th, and so on.

An email will be sent on the last day of each month with the details of the following month's subscription box scent. If you do not receive our email updates, you can sign up here. The current scent will always be included on the Subscription page as well.

To update your shipping or billing information simply login here. Once you are logged in click the "Manage Subscription" button. In this subscription management page you have the functionality to change your billing information, shipping information, and more.

Alternatively, you may email us at help@shopevilqueen.com with your request, along with your new shipping/billing address.

Be sure you're logging in here to access your Subscription Management page. If you receive a message that says "Invalid Login Credentials," you probably haven't completed setting up your account! To complete your account setup click here and be sure to enter the same email address to which you receive updates about your subscription. After clicking the "create" button you'll be redirected to the My Account page. On the right hand side, you'll see a button that says "Manage Subscription" under Account Details. Click this link to make any changes to your subscription.
Alternatively, you will receive an email with a link to manage your subscription. You can refer to this link moving forward to access your account management.

Subscription box shipping within the U.S. is free! If you are placing an order with more than just your monthly subscription candle, you will have to pay shipping for those item(s).

Currently, international residents cannot use the website to join our subscription. Please email us at help@shopevilqueen.com if you are interested in getting international subscription pricing.

If you would like to cancel your monthly subscription for any reason, you can cancel your subscription on the Subscription manger page. Simply login here and click the "Manage Subscription" link to access this page. At the bottom of the screen you will see the option to cancel your subscription. As long as you do this before your billing date, your subscription will not auto-renew. If you have any trouble, please email us at help@shopevilqueen.com.

We are unable to offer refunds on subscription box purchases except in extreme circumstances. We are able to offer store credit in the form of a gift card if you would like to cancel your subscription before receiving your candles. Please make sure you are confident in the plan you are purchasing before you place your order.