return policy

Unfortunately, Evil Queen does not currently accept returns. While we know it is extremely difficult to know if you'll enjoy a smell without having the candle in person (where's digital scratch and sniff when you need it?) please consider gifting your candle to a friend or someone you think would enjoy it.

You might also consider seeing if a store near you carries Evil Queen candles, so you can smell them in person! Visit our Find Us page to see if a store near you carries Evil Queen. Remember to always call ahead of time to see what they have in stock.

If your item is lost or damaged during transit, please get in contact with us at help@shopevilqueen.com and we will file a claim and get you a replacement candle sent asap! 

If a return to sender is processed and your package is not returned to us for any reason, you will be responsible for paying the full cost of a replacement candle, plus an additional $8.50 to cover the cost of shipping, should you want a replacement sent. We cannot offer any refunds on orders which were not returned to us.

If you have any other concerns, please reach out. We're here to help!